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| If you have any further questions or concerns, please do not hesitate to contact us! |
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| Q： |
When are you open? |
| A： |
Our staff is available via telephone Monday–Friday 9:00am -9:00pm, and Saterday-Sunday9:00am – 5:30pm. We are theoretically open 12 hours a day, 6 days a week since private students and teachers can arrange to schedule lessons when they would like. |
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| Q： |
Do I get a certificate or diploma after I finish my enrollment? |
| A： |
You may request a certificate of completion if you need it for reimbursement or other purposes. Please contact us for more details. |
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| Q： |
I have to miss class. What should I do? |
| A： |
We understand that things come up at the last minute, so there is no need to notify us if you will be missing class. If you would like to know what your class covered during your absence, please call or e-mail us and we will send you your assignment. If you know you will be missing a class in the future, you can always ask your instructor what you should study before you return. |
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| Q： |
I feel like I’m getting behind, what can I do? |
| A： |
If you have been studying on your own, but are still feeling a little lost, we can always arrange a private lesson with your instructor to help you catch up. You may also join another group at a lower level or join a new group to repeat material you've covered and become more familiar and comfortable with the topics taught. Please call or e-mail us to make arrangements. |
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